FAQs

  • Why can’t I find the Lentil du Berry with Porcini and Thyme?

    Unfortunately our Lentil du Berry with Porcini and Thyme pouches have been delisted. If this delicious pouch was your favourite, fear not! Our Merchant Gourmet cook Alex Mackay has recreated the recipe so you can make it at home using either our Dried Puy Lentils or our Simply Cooked Puy Lentils. Happy Cooking!

  • Why can’t I buy your products from your website anymore?

    Back in 2008 we launched the e-commerce shop on our website to help those who live in far reaching parts of the UK buy our delicious range of ingredients. Since then, the brand has grown each year and is now sold in around 17,500 retailers across the country! This means that our online shop isn’t helping as many of our loyal customers as much anymore, especially with other, larger online retailers now selling our products.

    Because of this we’ve decided to leave it to the online experts and close our website shop from 1st January 2017, safe in the knowledge that there are now lots of places where Merchant Gourmet are available.

    If you still want to continue to buy online past the 1st January, you can buy from Ocado or Amazon, as well as the major retailer online shops or in your local supermarket.

  • Why can’t I find Wholegrain Rice & Lentils?

    Not to worry, they’re still available! We’ve changed the name to Rainbow Rice & Green Lentils to reflect the three different colours of rice and the green lentils in the pouch. We’ve only changed the name and the pack design; the product is exactly the same.

  • Why can’t I find your Mixed Grains?

    Don’t worry; our Mixed Grains are still around! We’ve changed the name to Wheatberries as we felt this better represents the content of the pouch, it’s still the same wholesome recipe, just a brand new whole new look and a name!

  • Why can’t I find Quinoa, Grains and Red Rice mix?

    Not to worry, our Quinoa, Grains and Red Rice mix are still around! We’ve also changed the name of this product to Glorious Grains as we felt this better represents the content of the pouch, it’s still the same wholesome recipe, just a whole new look and a brand new name!

  • Why can’t I find Puy Lentils with Sundried tomato and basil?

    Don’t worry our Puy Lentils with Sun Dried Tomato and Basil are still available! We’ve changed the name of this product as well to Tomatoey French Lentils to be more in line with our other globally inspired flavoured pouches. We have tweaked the recipe slightly by replacing some of the Puy lentils with green lentils, this was due to Puy crop shortages in France. The recipe still has the same great Sun Dried Tomato and Basil flavour and a great new look and name

  • I can’t find your Black Spiced Rice Vinegar product, do you still stock it?

    Unfortunately this product is no longer being taken by any retailers, therefore it has been discontinued.

  • Why can’t I find the vinegar glaze on the new website?

    Back in 2008 we launched the e-commerce shop on our website to help those who live in far reaching parts of the UK buy our delicious range of ingredients. Since then, the brand has grown each year and is now sold in around 17,500 retailers across the country! This means that our online shop isn’t helping as many of our loyal customers as much anymore, especially with other, larger online retailers now selling our products.

    Because of this we’ve decided to leave it to the online experts and close our website shop from 1st January 2017, safe in the knowledge that there are now lots of places where Merchant Gourmet are available.

    If you still want to continue to buy the vinegar glaze online after December 2016, you can buy from Ocado or Amazon, as well as the major retailer online shops or in your local supermarket.

    We hope this has explained the decision in more detail however please do not hesitate to contact us again with any further queries.

  • Why can’t I find the roasted pumpkin seed oil on the new website?

    Unfortunately this product has been delisted from the major retailers but it is available to purchase through our Amazon page here.

  • Why can’t I find Roquito peppers on the new website?

    Unfortunately this product has been delisted from the major retailers and we are no longer producing it. You may be able to find a similar product in your local retailer or online.

  • Why can’t I find Balsajo Black garlic on the new website?

    Back in 2008 we launched the e-commerce shop on our website to help those who live in far reaching parts of the UK buy our delicious range of ingredients. Since then, the brand has grown each year and is now sold in around 17,500 retailers across the country! This means that our online shop isn’t helping as many of our loyal customers as much anymore, especially with other, larger online retailers now selling our products.

    Because of this we’ve decided to leave it to the online experts and close our website shop from 1st January 2017, safe in the knowledge that there are now lots of places where Merchant Gourmet are available.

    As a part of this, we have removed the other brands that were sold on our website. If you still want to continue to buy the Balsajo Black garlic after December 2016, you can buy it the major retailers or online.

  • Where do your chestnuts come from?

    In order to select the best quality products, we ensure that we use a diverse selection of growers and packers to compensate for seasonal and geographical quality variances. Our suppliers are from both the EU and further afield.

  • What is the difference between net drained weight and the weight displayed on your packaging?

    The Net weight refers to the weight of product minus the packaging but including the weight of any water, added brine or oil. The Net drained weight refers to the weight of the product minus packaging and any liquid and the Gross weight refers to the complete weight of product including the packaging.

  • Can you freeze the simply cooked pouches?

    We do not recommend that you freeze the pouch itself; however, the content, once removed from the packaging can be stored safely in the freezer.

  • Terms and Conditions for our win a signed copy of The Magic Fridge cookbook by Alex Mackay and a goodie bag from Merchant Gourmet!

    Answer the question correctly and complete the questionnaire to be in with a chance to win a signed copy of The Magic Fridge cookbook by Alex Mackay and a goodie bag from Merchant Gourmet!
    Competition opens 28/07/2017 and closes midday 11/08/2017.

     

    1. Open to UK residents only, aged 18 years or over, excluding employees and their immediate families of Leathams Ltd, their agents, associates and anyone professionally connected with the promotion.
    2. Entry into the promotion is acceptance of these terms and conditions by the participant.
    3. Commences 28/07/2017 and closing date for receipt of entries is midday 11/08/2017.
    4. To enter, consumers must visit merchant-gourmet.com/competition and fill out the entry form in full. One entry per person.
    5. No bulk entries. No entries will be accepted from consumer groups or third parties or those automatically generated.
    6. No responsibility can be taken for entries that are lost, delayed, damaged, illegible, or undelivered for any reason. Proof of mailing is not proof of receipt or of prize entitlement.
    7. The five winners will be selected at random under independent supervision from all valid entries received by the closing date. The five prize winners will be notified by 25th August 2017. If the winners cannot be contacted within 28 days of the initial notification the Promoter reserves the right, at its absolute discretion, to withdraw prize entitlement and award the prize to a substitute winner selected at the same time as the original.
    8. The prize is one copy of The Magic Fridge cookbook written and signed by Alex Mackay and a selection of eight Merchant Gourmet products.
    9. The Promoter reserves the right to substitute the prize of equal or greater value in the event of unavailability due to circumstances beyond the Promoter’s control.
    10. The Promoter cannot be held responsible for any third party products or services. To report any technical faults with prizes please contact the manufacturer.
    11. No purchase necessary.
    12. No cash or other alternative can be substituted for any prizes in whole or in part.
    13. The decision of the Promoter is final and no correspondence will be entered into.
    14. It is a condition of entry that you provide the correct answer, completion of your contact details including name, postal address, telephone number and email address. The prize will only be awarded directly to the winner.
    15. Any personal data relating to participants will be used solely in accordance with current data protection legislation and will not be disclosed to a third party other than the Promoter’s agencies for the purpose of servicing/implementing the promotion and prize.
    16. Incomplete entries or those not in accordance with the entry instructions are deemed as invalid
    17. The winner may be required to take part in reasonable publicity resulting from this promotion, as required by the promoter with no recompense.
    18. By entering this draw you are deemed to have read and accepted these terms and conditions and you will be bound by them. Acceptance of these terms and conditions and promotional instructions is a condition of entry.
    19. The promoter reserves the right to amend, cancel, terminate or withdraw the promotion at any point, if deemed necessary due to circumstances outside of their reasonable control, with no liability to any entrants or third parties.
    20. The winner’s name and county will be available by writing to the Promoter for a period of 4 weeks following the closing date.
    21. The Promoter is Merchant Gourmet, 2 Rollins Street, London, SE15 1EW.