FAQs

  • Why can’t I find the Lentil du Berry with Porcini and Thyme?

    Unfortunately our Lentil du Berry with Porcini and Thyme pouches have been delisted. If this delicious pouch was your favourite, fear not! Our Merchant Gourmet cook Alex Mackay has recreated the recipe so you can make it at home using either our Dried Puy Lentils or our Simply Cooked Puy Lentils. Happy Cooking!

  • Why can’t I buy your products from your website anymore?

    Back in 2008 we launched the e-commerce shop on our website to help those who live in far reaching parts of the UK buy our delicious range of ingredients. Since then, the brand has grown each year and is now sold in around 17,500 retailers across the country! This means that our online shop isn’t helping as many of our loyal customers as much anymore, especially with other, larger online retailers now selling our products.

    Because of this we’ve decided to leave it to the online experts and close our website shop from 1st January 2017, safe in the knowledge that there are now lots of places where Merchant Gourmet are available.

    If you still want to continue to buy online past the 1st January, you can buy from Ocado or Amazon, as well as the major retailer online shops or in your local supermarket.

  • Why can’t I find Wholegrain Rice & Lentils?

    Not to worry, they’re still available! We’ve changed the name to Rainbow Rice & Green Lentils to reflect the three different colours of rice and the green lentils in the pouch. We’ve only changed the name and the pack design; the product is exactly the same.

  • Why can’t I find your Mixed Grains?

    Don’t worry; our Mixed Grains are still around! We’ve changed the name to Wheatberries as we felt this better represents the content of the pouch, it’s still the same wholesome recipe, just a brand new whole new look and a name!

  • Why can’t I find Quinoa, Grains and Red Rice mix?

    Not to worry, our Quinoa, Grains and Red Rice mix are still around! We’ve also changed the name of this product to Glorious Grains as we felt this better represents the content of the pouch, it’s still the same wholesome recipe, just a whole new look and a brand new name!

  • Why can’t I find Puy Lentils with Sundried tomato and basil?

    Don’t worry our Puy Lentils with Sun Dried Tomato and Basil are still available! We’ve changed the name of this product as well to Tomatoey French Lentils to be more in line with our other globally inspired flavoured pouches. We have tweaked the recipe slightly by replacing some of the Puy lentils with green lentils, this was due to Puy crop shortages in France. The recipe still has the same great Sun Dried Tomato and Basil flavour and a great new look and name

  • I can’t find your Black Spiced Rice Vinegar product, do you still stock it?

    Unfortunately this product is no longer being taken by any retailers, therefore it has been discontinued.

  • Why can’t I find the vinegar glaze on the new website?

    Back in 2008 we launched the e-commerce shop on our website to help those who live in far reaching parts of the UK buy our delicious range of ingredients. Since then, the brand has grown each year and is now sold in around 17,500 retailers across the country! This means that our online shop isn’t helping as many of our loyal customers as much anymore, especially with other, larger online retailers now selling our products.

    Because of this we’ve decided to leave it to the online experts and close our website shop from 1st January 2017, safe in the knowledge that there are now lots of places where Merchant Gourmet are available.

    If you still want to continue to buy the vinegar glaze online after December 2016, you can buy from Ocado or Amazon, as well as the major retailer online shops or in your local supermarket.

    We hope this has explained the decision in more detail however please do not hesitate to contact us again with any further queries.

  • Why can’t I find the roasted pumpkin seed oil on the new website?

    Unfortunately this product has been delisted from the major retailers but it is available to purchase through our Amazon page here.

  • Why can’t I find Roquito peppers on the new website?

    Unfortunately this product has been delisted from the major retailers and we are no longer producing it. You may be able to find a similar product in your local retailer or online.

  • Why can’t I find Balsajo Black garlic on the new website?

    Back in 2008 we launched the e-commerce shop on our website to help those who live in far reaching parts of the UK buy our delicious range of ingredients. Since then, the brand has grown each year and is now sold in around 17,500 retailers across the country! This means that our online shop isn’t helping as many of our loyal customers as much anymore, especially with other, larger online retailers now selling our products.

    Because of this we’ve decided to leave it to the online experts and close our website shop from 1st January 2017, safe in the knowledge that there are now lots of places where Merchant Gourmet are available.

    As a part of this, we have removed the other brands that were sold on our website. If you still want to continue to buy the Balsajo Black garlic after December 2016, you can buy it the major retailers or online.

  • Where do your chestnuts come from?

    In order to select the best quality products, we ensure that we use a diverse selection of growers and packers to compensate for seasonal and geographical quality variances. Our suppliers are from both the EU and further afield.

  • What is the difference between net drained weight and the weight displayed on your packaging?

    The Net weight refers to the weight of product minus the packaging but including the weight of any water, added brine or oil. The Net drained weight refers to the weight of the product minus packaging and any liquid and the Gross weight refers to the complete weight of product including the packaging.

  • Can you freeze the simply cooked pouches?

    We do not recommend that you freeze the pouch itself; however, the content, once removed from the packaging can be stored safely in the freezer.